01↗
SLA tracking that warns before the breach
Compliance rate by department, agent, or priority — plus a backlog split by urgency, from already late to 1–3 days out.
SLA94,8%
On time42
At risk8
Late3
Built for osTicket
Turn your os Ticket data into decisions your team can act on
Real-time dashboards, SLA alerts, and agent performance — installed next to your existing osTicket in minutes, with zero data migration.
✓ One-time payment · lifetime license · installs on your own server
SLA99,2%↗ +4,1%
Backlog48
↗Installs in minutes
◇Read-only on your database
◎Unlimited agents & departments
文12 languages built in
Features
Everything your support managers ask for in one screen
Ranked by what teams reach for first.
02⌁
Agent performance, compared fairly
Side-by-side charts and daily trends, designed so a high-volume agent is never measured against a low-volume one.
Tickets327
03◎
Advanced KPIs
Reopen rate, unanswered tickets in real time, first-contact resolution, backlog age, and current load per agent.
SLA−18%
1h 24Median
4h 08P90
Screenshots
See it before you buy it
A closer look at every screen your team will use.
helpdesk.local/scp/osreports.php● LIVE
At a glance
Every number that matters, colour-coded and updated live.
Also included:
Granular permissions
Access by user, department and page — every manager sees only what concerns them.
Granular permissions
Access by user, department and page — every manager sees only what concerns them.
NBNadia B.Support leadershipAt a glance
YMYoussef M.Manager N1Department
SKSarah K.SupervisorAgent performance, compared fairly
Is it available in my language?
Yes — French, English, Spanish, Portuguese, German, Dutch, Turkish, Polish, Russian, Swedish, Finnish, and Danish, selectable per user.
FrançaisEnglishEspañolDeutschPortuguês+7
Easy on the eyes, day or night
A native dark mode across the entire app, one click away.
◐Dark modeDark mode
Guided installer, no command line
How long does installation take?
A few minutes. A guided 3-step wizard handles the database connection, tables, and admin account — no command line.
Installs in minutes
Guided installer, no command line
Read-only on your database
No. OsReports reads your existing database in real time — nothing is copied, migrated, or modified.
Granular permissions
Access by user, department and page — every manager sees only what concerns them.
◇
No data migration
No. OsReports reads your existing database in real time — nothing is copied, migrated, or modified.
No. OsReports reads your existing database in real time — nothing is copied, migrated, or modified.
Pricing
One plan. Nothing to configure.
A single license for your osTicket installation — no seats to count.
Launch offer — limited time
99 € one-time payment · lifetime license149 €
- Every feature on this page
- Unlimited agents & departments
- 12 languages built in
- Updates and fixes for 1 year
- Technical support included
Secure checkout · Instant delivery
FAQ
Questions, answered
Real-time reporting for osTicket.
Will this touch or duplicate my osTicket data?
No. OsReports reads your existing database in real time — nothing is copied, migrated, or modified.
How long does installation take?
A few minutes. A guided 3-step wizard handles the database connection, tables, and admin account — no command line.
Will it slow down my production osTicket?
It installs next to your existing instance with recommended database indexes applied automatically, with no downtime.
Is support included?
Yes. Technical support, updates and fixes are included for one year.